Shipping policy
SHIPPING POLICY
Last Updated: May 2026
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Shipping Time
Estimated delivery time is 6–13 business days.
Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, holidays, customs processing, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. AURA is not responsible for packages delayed or lost due to incorrect addresses provided at checkout.
Lost Packages
If your package appears lost in transit, please contact us and we will work with the carrier to investigate and resolve the issue.
Contact Information
For shipping-related questions, please contact: