Refund policy
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RETURN & REFUND POLICY
Last Updated: May 2026
At AURA, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
30-Day Money-Back Guarantee
You may request a refund within 30 days of receiving your order.
To be eligible for a refund:
• The item must be returned in its original condition.
• The item must not show excessive signs of wear, misuse, or damage caused by the customer.
• Proof of purchase is required.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
• Your order number
• A description of the issue
• Clear photos of the product and packaging
Once reviewed, we will provide a replacement or full refund at no additional cost.
Refund Process
After we receive and inspect the returned item, we will notify you regarding the approval of your refund.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Contact Information
For all refund and return inquiries, please contact: